{"id":10177,"date":"2026-01-08T19:17:46","date_gmt":"2026-01-08T19:17:46","guid":{"rendered":"https:\/\/porterlavie.com\/?page_id=10177"},"modified":"2026-02-17T15:53:54","modified_gmt":"2026-02-17T15:53:54","slug":"sales-policy-weighted-dolls","status":"publish","type":"page","link":"https:\/\/porterlavie.com\/en\/sales-policy-weighted-dolls\/","title":{"rendered":"Sales and return policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"10177\" class=\"elementor elementor-10177 elementor-10176\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f75fc38 e-flex e-con-boxed e-con e-parent\" data-id=\"f75fc38\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dda48f0 elementor-widget elementor-widget-heading\" data-id=\"dda48f0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Sales and Return Policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d5b21a2 confidentialite elementor-widget elementor-widget-text-editor\" data-id=\"d5b21a2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Professional Demonstration Dolls for Perinatal Care<\/h2><h3>Product Nature<\/h3><p>Our dolls are <strong>professional demonstration tools<\/strong>, not toys. They are designed for educational and professional use in the field of perinatal care.<\/p><p><strong><span class=\"x1xsqp64 xiy17q3 x1o6pynw x19co3pv xdj266r xjn30re xat24cr x1hb08if x2b8uid\" data-testid=\"emoji\"><span class=\"xexx8yu xcaqkgz x18d9i69 xbwkkl7 x3jgonx x1bhl96m\">\u26a0\ufe0f\u00a0<\/span><\/span>Important Warning:<\/strong> If children handle these dolls, <strong>constant and sustained supervision<\/strong> by an adult is mandatory at all times.<\/p><h3>Initial Quality Guarantee<\/h3><p>We guarantee that each doll is in perfect condition at the time of delivery. You have <strong>10 business days<\/strong> following receipt to report any manufacturing defect or damage that occurred during transport.<\/p><p>To report a defect: <a href=\"mailto:info@porterlavie.com\">info@porterlavie.com<\/a><\/p><h3>Handling and Care Instructions<\/h3><p><strong>PROPER HANDLING &#8211; ESSENTIAL FOR DURABILITY<\/strong><\/p><p>To preserve the integrity of your doll and prevent premature breakage:<\/p><p><strong>\u2714\ufe0fDO:<\/strong><\/p><ul><li>Always lift and handle the doll <strong>by the torso, ideally supporting its pelvis and neck: this is the physiological way to lift a real baby.<\/strong><\/li><li>Adequately support the body weight during movements<\/li><li>Handle with care during demonstrations<\/li><li>Store in an appropriate place between uses<\/li><\/ul><p><strong>\u2717 DO NOT:<\/strong><\/p><ul><li><strong>NEVER lift the doll by the head, arms, or legs.<\/strong><\/li><li>Do not pull on the limbs.<\/li><li>Do not drop or throw the doll.<\/li><li>Never immerse in water or pour liquid on the doll.<\/li><li>Do not expose to extreme temperatures or prolonged humidity.<\/li><\/ul><p><strong><span class=\"x1xsqp64 xiy17q3 x1o6pynw x19co3pv xdj266r xjn30re xat24cr x1hb08if x2b8uid\" data-testid=\"emoji\"><span class=\"xexx8yu xcaqkgz x18d9i69 xbwkkl7 x3jgonx x1bhl96m\">\u26a0\ufe0f\u00a0<\/span><\/span>CRITICAL WARNING:<\/strong> Due to the substantial weight of our dolls, lifting them by their limbs or head will quickly cause premature wear or breakage at the joints. This type of damage is not covered by the warranty.<\/p><p><strong>General Care:<\/strong><\/p><ul><li>Follow the care instructions provided with your doll<\/li><li>Clean according to the manufacturer&#8217;s recommendations<\/li><li>Regularly inspect joints and connection points<\/li><li>Store away from direct sunlight and humidity<\/li><\/ul><h3>Legal Warranty<\/h3><p>In accordance with the Quebec Consumer Protection Act, our dolls are covered by a legal warranty against hidden defects and manufacturing defects that make them unfit for their intended use.<\/p><p><strong>Expected Lifespan:<\/strong> With appropriate professional use and regular maintenance according to our instructions, our demonstration dolls are designed to last several years. As an indication, under normal professional use conditions (2-4 demonstrations per week) and with proper handling, you can expect a minimum lifespan of 5 years. Your doll should still be usable beyond this period, but it may require re-weighting. The actual lifespan will vary depending on the intensity of use, storage conditions, and the care given to the product.<\/p><h3>Returns and Refunds<\/h3><p><strong>For distance purchases (online, by phone):<\/strong><\/p><p>In accordance with the Quebec Consumer Protection Act, you have a period of <strong>10 days<\/strong> following receipt to cancel your purchase, for any reason.<\/p><p><strong>Return Conditions:<\/strong><\/p><ul><li>The doll must be returned in its original condition, unused and in its original packaging<\/li><li>Return shipping costs are the responsibility of the customer<\/li><li>You must notify us of your intention to return the product before shipping it<\/li><\/ul><p><strong>Refund:<\/strong><\/p><ul><li>We will refund the price of the doll within 15 days following receipt of the returned product<\/li><li>Initial shipping costs are non-refundable<\/li><li>The refund will be processed using the original payment method<\/li><\/ul><p><strong>To exercise this right:<\/strong> Contact us at <a href=\"mailto:info@porterlavie.com\">info@porterlavie.com<\/a> to obtain return instructions.<\/p><h3>Repairs and Technical Support<\/h3><p>We are committed to supporting you throughout the useful life of your doll:<\/p><ul><li><strong>Maintenance and repair advice provided free of charge<\/strong><\/li><li>Technical assistance available by email or phone<\/li><li><strong>Repair service available<\/strong> (fees apply depending on the type of repair and cause of damage)<\/li><\/ul><p><strong>In case of accident or breakage:<\/strong> Do not hesitate to contact us for detailed repair instructions or to discuss professional repair options.<\/p><h3>Warranty Exclusions<\/h3><p>The legal warranty does not cover the following damages:<\/p><p><strong>\u274c Inappropriate Use:<\/strong><\/p><ul><li>Damage caused by lifting the doll by the head, arms, or legs<\/li><li>Breakage resulting from handling not in accordance with the provided instructions (such as fabric tears)<\/li><li>Damage caused by a fall, throwing, or rough treatment<\/li><\/ul><p><strong>\u274c Normal Wear:<\/strong><\/p><ul><li>Natural deterioration related to regular and prolonged use<\/li><li>Progressive discoloration of materials<\/li><li>Superficial cosmetic wear<\/li><\/ul><p><strong>\u274c Unauthorized Modifications and Repairs:<\/strong><\/p><ul><li>Modifications or repairs performed by unauthorized third parties<\/li><li>Alterations to the structure or components of the doll<\/li><\/ul><p><strong>\u274c Tears<\/strong><\/p><p><strong>Fabric tears almost always result from inappropriate handling or contact with sharp\/pointed objects, and are generally not covered by the warranty.<\/strong> If you notice a tear within 10 days of receipt or if you believe it results from a fabric or seam defect, contact us immediately with detailed photos for evaluation.<\/p><p><strong>\u274c Other Exclusions:<\/strong><\/p><ul><li>Accidental damage not related to a manufacturing defect<\/li><li>Damage caused by exposure to extreme conditions (heat, cold, excessive humidity)<\/li><li>Damage caused by unsupervised use by children<\/li><\/ul><h3>Claim Procedure<\/h3><p>For any warranty claim:<\/p><ol><li><strong>Contact us<\/strong> within the prescribed time frames at <a href=\"mailto:info@porterlavie.com\">info@porterlavie.com<\/a><\/li><li><strong>Provide proof of purchase<\/strong><\/li><li><strong>Describe the problem<\/strong> in detail and provide <strong>clear photos<\/strong> showing:<ul><li>The damage or defect observed<\/li><li>The entire doll<\/li><li>Any relevant angle to assess the situation<\/li><\/ul><\/li><li><strong>Answer our questions<\/strong> about the circumstances and use of the doll<\/li><li>We will indicate the steps to follow (return, repair, replacement, or other solution)<\/li><\/ol><p><strong>Important:<\/strong> Valid proof of purchase is required for all returns, exchanges, and warranty claims. Please keep your invoice or order confirmation.<\/p><p><strong>Changes to the Sales and Return Policy<\/strong><\/p><p>We reserve the right to modify this sales and return policy at any time. Changes will take effect immediately upon publication on our website.<\/p><p><em>Policy effective as of January 1<span style=\"font-size: 12px; line-height: 0; position: relative; vertical-align: baseline; top: -0.5em;\">st<\/span>, 2024<\/em><br \/><em>Last updated: January 8, 2026<\/em><\/p><p><strong>We recommend that you read this policy carefully and keep the handling and care instructions provided with your doll.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Sales and Return Policy Professional Demonstration Dolls for Perinatal Care Product Nature Our dolls are professional demonstration tools, not toys. They are designed for educational and professional use in the field of perinatal care. \u26a0\ufe0f\u00a0Important Warning: If children handle these dolls, constant and sustained supervision by an adult is mandatory at all times. Initial Quality [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-10177","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Sales and return policy | &Eacute;cole Porter la Vie<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/porterlavie.com\/en\/sales-policy-weighted-dolls\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Sales and return policy | &Eacute;cole Porter la Vie\" \/>\n<meta property=\"og:description\" content=\"Sales and Return Policy Professional Demonstration Dolls for Perinatal Care Product Nature Our dolls are professional demonstration tools, not toys. 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