Sales and Return Policy

Professional Demonstration Dolls for Perinatal Care

Product Nature

Our dolls are professional demonstration tools, not toys. They are designed for educational and professional use in the field of perinatal care.

Important Warning: If children handle these dolls, constant and sustained supervision by an adult is mandatory at all times.

Initial Quality Guarantee

We guarantee that each doll is in perfect condition at the time of delivery. You have 10 business days following receipt to report any manufacturing defect or damage that occurred during transport.

To report a defect: info@porterlavie.com

Handling and Care Instructions

PROPER HANDLING – ESSENTIAL FOR DURABILITY

To preserve the integrity of your doll and prevent premature breakage:

✓ DO:

• Always lift and handle the doll by the torso, ideally supporting its pelvis and neck: this is the physiological way to lift a real baby.
• Adequately support the body weight during movements
• Handle with care during demonstrations
• Store in an appropriate place between uses

✗ DO NOT:

• NEVER lift the doll by the head, arms, or legs.
• Do not pull on the limbs.
• Do not drop or throw the doll.
• Never immerse in water or pour liquid on the doll.
• Do not expose to extreme temperatures or prolonged humidity.

CRITICAL WARNING: Due to the substantial weight of our dolls, lifting them by their limbs or head will quickly cause premature wear or breakage at the joints. This type of damage is not covered by the warranty.

General Care:

• Follow the care instructions provided with your doll
• Clean according to the manufacturer’s recommendations
• Regularly inspect joints and connection points
• Store away from direct sunlight and humidity

Legal Warranty

In accordance with the Quebec Consumer Protection Act, our dolls are covered by a legal warranty against hidden defects and manufacturing defects that make them unfit for their intended use.

Expected Lifespan: With appropriate professional use and regular maintenance according to our instructions, our demonstration dolls are designed to last several years. As an indication, under normal professional use conditions (2-4 demonstrations per week) and with proper handling, you can expect a minimum lifespan of 5 years. Your doll should still be usable beyond this period, but it may require re-weighting. The actual lifespan will vary depending on the intensity of use, storage conditions, and the care given to the product.

Returns and Refunds

For distance purchases (online, by phone):

In accordance with the Quebec Consumer Protection Act, you have a period of 10 days following receipt to cancel your purchase, for any reason.

Return Conditions:

• The doll must be returned in its original condition, unused and in its original packaging
• Return shipping costs are the responsibility of the customer
• You must notify us of your intention to return the product before shipping it

Refund:

• We will refund the price of the doll within 15 days following receipt of the returned product
• Initial shipping costs are non-refundable
• The refund will be processed using the original payment method

To exercise this right: Contact us at info@porterlavie.com to obtain return instructions.

Repairs and Technical Support

We are committed to supporting you throughout the useful life of your doll:

• Maintenance and repair advice provided free of charge
• Technical assistance available by email or phone
• Repair service available (fees apply depending on the type of repair and cause of damage)

In case of accident or breakage: Do not hesitate to contact us for detailed repair instructions or to discuss professional repair options.

Warranty Exclusions

The legal warranty does not cover the following damages:

Inappropriate Use:

• Damage caused by lifting the doll by the head, arms, or legs
• Breakage resulting from handling not in accordance with the provided instructions (such as fabric tears)
• Damage caused by a fall, throwing, or rough treatment

Normal Wear:

• Natural deterioration related to regular and prolonged use
• Progressive discoloration of materials
• Superficial cosmetic wear

Unauthorized Modifications and Repairs:

• Modifications or repairs performed by unauthorized third parties
• Alterations to the structure or components of the doll

Tears

Fabric tears almost always result from inappropriate handling or contact with sharp/pointed objects, and are generally not covered by the warranty. If you notice a tear within 10 days of receipt or if you believe it results from a fabric or seam defect, contact us immediately with detailed photos for evaluation.

Other Exclusions:

• Accidental damage not related to a manufacturing defect
• Damage caused by exposure to extreme conditions (heat, cold, excessive humidity)
• Damage caused by unsupervised use by children

Claim Procedure

For any warranty claim:

1. Contact us within the prescribed time frames at info@porterlavie.com
2. Provide proof of purchase
3. Describe the problem in detail and provide clear photos showing:
   • The damage or defect observed
   • The entire doll
   • Any relevant angle to assess the situation
4. Answer our questions about the circumstances and use of the doll
5. We will indicate the steps to follow (return, repair, replacement, or other solution)

Important: Valid proof of purchase is required for all returns, exchanges, and warranty claims. Please keep your invoice or order confirmation.

Changes to the Sales and Return Policy

We reserve the right to modify this sales and return policy at any time. Changes will take effect immediately upon publication on our website.

Policy effective as of January 1st, 2024
Last updated: January 8, 2026

We recommend that you read this policy carefully and keep the handling and care instructions provided with your doll.